Lshop Customer Support Policy

At Lshop, we’re more than a store—we’re your trusted partner in thoughtful living. Whether you need help before, during, or after your purchase, our support team is here to assist every step of the way.

Support Hours

Our dedicated support team is available during the following hours:

Monday – Friday: 9:00 AM – 6:00 PM
Saturday & Sunday: Support available via email only

How to Reach Us

We offer multiple ways to get in touch:

• Email: contact@lshop.com

• Chat: Available on our website during business hours

Response Time

We aim to respond to all inquiries within:

• 24 hours on weekdays

• 48 hours on weekends and holidays

Urgent queries (such as order issues or damaged goods) are prioritized.

What We Can Help With

Our support team is trained to assist you with:

• Order status and tracking

• Returns, refunds, and exchanges

• Product details and recommendations

• Technical issues on our website

• Payment and billing inquiries

• Gifting or customization queries

Friendly, Honest Help

Every customer is important to us. You can expect:

• Polite, respectful communication

• Honest and transparent updates

• Step-by-step guidance through any issue

• A commitment to resolving your concern

Dispute Resolution

If you’re not satisfied with the support or outcome provided:

1. Request escalation to a supervisor.

2. We will review your case within 3 business days and provide a fair resolution.

3. Our goal is always your satisfaction.

Thank You for Choosing Lshop

We’re here to ensure your experience is smooth, stress-free, and enjoyable. If there’s anything we can do better, let us know!