Lshop Return & Refund Policy

At Lshop, your satisfaction is our priority. If something isn’t right, we’re here to make it right. Please review our return and refund guidelines below to understand how we handle returns, exchanges, and refunds.

Eligible Returns

We accept returns for most items within 7 days of delivery, provided the following conditions are met:

• The item is unused, unopened, and in its original packaging

• A valid proof of purchase (order ID or receipt) is provided

• The item is not listed as non-returnable (see below)

Non-Returnable Items

The following items are not eligible for return:

• Beauty & personal care products that have been opened or used

• Customized or personalized items

• Clearance or final sale items

• Gift cards

Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us within 48 hours of receiving the order with photo proof.

Refund Process

Once we receive and inspect the returned item:

• We'll notify you of the approval or rejection of your refund.

• If approved, your refund will be processed within 5-7 business days to your original payment method.

• Shipping costs are non-refundable, unless the return is due to a Lshop error (e.g. wrong or defective item sent).

Return Shipping

• Customers are responsible for return shipping costs, unless the item was defective or incorrect.

• We recommend using a trackable shipping service and keeping the receipt until your refund is processed.

How to Start a Return

1. Email us at contact@lshop.com with your order number and reason for return.

2. Wait for our confirmation and return instructions.

3. Pack and ship your item securely to the address provided.

Need Help?

We’re here to assist!
? Email: contact@lshop.com
Customer Support Hours: Mon–Fri, 9 AM – 6 PM

Thank you for shopping with Lshop , where thoughtful living begins. ??️?